Morning briefings..

In theory it ought to be about planning the work for the day; about passing relevant information to the workers for the day, but in practice its very different. Although most resorts do not employ the procedure of morning briefings, some better managed resorts do. The idea is of course to focus the work. However it’s also the chance for the supervisors or middle managers to do a little bit of showing off and impress upon the workers who is the boss around. It maybe a side effect of bad upbringing or a sign of inferiority complex but it’s very prevalent in resort life. Maybe we need better talent up there where it counts.

We have had reports of supervisors doing briefing for a full hour in some resorts, just making it a long long rant going over the same thing. Also the general idea to conduct briefings does not somehow seems to be known by those who do that. In some such briefings the sequence goes like this

· Find fault with somebody and start attacking him/her.

· Inform tid bits of useful info to the work for the day

· Go a long rant about how he (supervisor/manager) came to this position.

It’s a sure way of demoralizing workers by these things while some senior managements are not aware of the drudgery their workers struggle with. Of course life has ups and downs but most resort workers are keeping up just with things like this on a daily basis to survive in the workplace.

2 thoughts on “Morning briefings..

  1. It is important that we as staff also show our own initiative in understanding that these directions are for the benefit of the hotel as a whole…if the hotel improves its services the tips also increase…i have a collegaues who expect tips for every task they perform without adding any value to the service that they offer…

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