“Team work” is a much overused and abused term in tourism industry and is basically used to make resort workers work harder and better. The idea behind teamwork is pretty straight forward but the problem about the term is how its used. Most of the time those who advocate the cause of teamwork (the managers, supervisors etc) will take advantage of the good works their colleagues put to their work. So its basically teamwork at work level, but when the time comes to take reward or recognition, its not teamwork any more! By then it becomes “I did this” or “I made this happen”, or “I facilitated this etc”… The “we did this” thing never comes to mind at that time.
This is a pretty much basic issue and most senior managements do not seem to be able to penetrate this deception at middle management and supervisory levels. Its not likely that this selfish human tendency could be a novelty for experienced top managements but like the marketing trick, if you do something however boring for a sufficiently long time, its likely to be tolerated and ultimately accepted.
New year and Christmas season in resorts is a pretty hectic time for resorts workers and is a good time to observe this issue. The hardwork of resort-workers are seldom appreciated even during this time and where if it ever were appreciated, it would be in some small insignificant gesture like fashion, such as giving a star in the report card… (which translates to a “star of the month” award of “smile of the month award”). The real big appreciation which translates to promotions and financial incentives will invariably go to middle managements who does all the bragging about others work.
These issues are likely to stay in our tourism industry for the time being because we still have to catch up on a lot before we can claim to have mature tourism industry in the country. It takes time, effort and a desire to understand and learn from mistakes to grow up. It also takes expressions of issues like these to wider debate and awareness throughout in the industry. There will never be any substitute for handwork or dedication to work. But there are substitutes for braggers, people who generally take rewards from others hard work.