That was a comment by a recent guest to Kurumba who actually witnessed the strike action in Kurumba writing in Trip Advisor site. The guest mentions that the management of the hotel made no effort to explain the situation and that they (the guests) do not blame the staff for protesting against their poor facilities. They just believed that it should have been handled better by Universal the company that owns the island.
These are just typical lines of thinking by average guests and hotel managements shall be wary of thinking they scored points against protesting staff after intimidating them to end their legitimate strike by using security forces on made up charges. The sympathies of the guests are invariably with the staff when its known that the employer ill treats them. In the case of recent Kurumba strike, there was very little the management can, even if it tried to explain to the guests what caused the strikes in the first place because it would have raised more questioned than it would have answered.
The bottom line is that there is no excuse for not addressing the legitimate concerns of the staff because in the long run its far more cost effective to well treat the staff than to be mean with them. Kurumba certainly has played dual personality of the mean employer to the staff and the ever so gentle hotelier for the guests for too long. Now is the time to discard the dual personae and come clean like a civilized hotelier.
Read the story of the Kurumba strike at Asian Food Worker