Sounds hilarious, but its true! The problem occurred when 4 butlers of the resort were found playing a game on a Playstation console they brought to a vacant room and the security personnel noticed it. The security personnel tried to do a military style investigation using military language like “no body moves…”, “stay where you are” and took photographs of the “crime scene” which irked the gamesters. Things got out of hand when the security chief tried to manhandle one staff when he exited the “Crime scene” which followed heated exchanges and the matter was taken up by the HR which hastily decided to dismiss all the 4 butlers. When staff protested at the unusually harsh measures, all 64 protesting staff were suspended from work which was understood by staff as summary dismissal. The end of the matter is still not in sight and the police have also been called by the resort to thwart imagined threats to property by playstation loving staff! Latest news from the island have it that the big shots from the head office has arrived and consultations with the protesters will be conducted tomorrow morning.
Now it clearly goes beyond the pale of human reasoning as to how a five star resort with a good reputation can become so incomprehensible dealing with youthful staff and the whole situation becomes a full blown strike for what? A playstation game?
Butlers by nature of their job are always supposed at the beck and call of the guests and if the resort does not provide adequate facilities for staff recreation such lax in standard might occur. However, given the harmless nature of their “Crime” and the chain of events that ultimately lead to these drastic measures, calls into question the attitude by the management to the staff. In average low key resorts, owned and managed by the local owner or entrepreneur such “crimes” are common and equally drastic measures against such “crimes” are much more common. However what is NOT common is for big brand names in tourism sector like Shangri La to fall in to childish mistakes and take a hit on their reputation.
Even though all resorts have their own small rules-of-engagement books for staff, such rules shall not contravene the labour law of the country. The labour law is very clear in that it allows not summary dismissals unless on very serious issues such as dishonesty, threat to property or life.