In resort life everyone tries to be what he or she is not according to circumstances. Sometimes this behaviour is required as part of the profession and sometimes it happens out of inclination. For example:
The managers: they come in all shapes and sizes. Some comes with a perpetual frown on their faces whilst others hide their true expression behind an engaging smile. But they all share in the pretence.
The guests: Most guests are also notorious at deception. Its ingrained cultural habit to smile and make light of everything however annoying. However there are those who are exactly the opposite– the realists and the con-guests who will complain at the smallest inconvenience to get a free champagne bottle or a discount on their stay.
The HR: The HR used to think and play god till the arrival of the dreaded labour laws. Now that mantle of power to terminate staff indiscriminately for whims and wishes can at last be challenged in the labour tribunal which thankfully is a little bit even handed.
The reservations people: Together with ‘sales and marketing’ people, they will have everyone else believe that if not for them the resort will close down for business in a few days time. Nothing can be further from truth. The fact is that most tourists just choose to come to our resorts having come to hear of our beaches and small islands from internet mostly via tour operators. Tour operators do not necessarily depend on reservations but sometimes they have agreement with the resort to allocation of rooms which is ‘handled’ by these pompous people. In technical terms they are just clerks and data entry people making a big fuss of their work. Of course there are some sweet down to earth people who do not aggrandize their work but in resort life such humbleness is exception rather than the norm.
the maintenance people: The maintenance people will include generally the engineers and the usually unseen crowd. They will be the happiest when something really major breaks down like an engine or a water plant because that’s the only time they can shine (like a star…) and their work will be valued or respected by their superiors. Also they are prone to make the smallest issue as big as possible just to get the attention of the managers because that’s the only way up on the corporate ladder at that level.
The waiters and room boys and girls: Generally honest and hard-working these gentle people have a tendency to make a purely service task a technical one, which is comical at certain extents.
The launch section guys: perhaps the most realistic in appearance and attitude are found in the ‘launch section’ team. They have a reason for that too. Extended periods of time spent in monotonous journeys between islands and airports wear them down which makes them difficult to please or irritate.
The IT guys: The it guys are all smiles and kindness until a computer terminal is said to be terminally ill and the IT guys is called in. From that moment the IT guy is bossy, unfriendly, talks in jargon and will generally look down on the rest of humanity. However a by-law of Moore’s Law have it that advances in technology will soon make them redundant as networks, computers and devices become more and more user friendly and intelligent. They had their day in the days of windows 3.2 and dot matrix printer era at which time being an IT guy is not for the faint of heart. Nowadays the IT guy is pretty much alive thanks to Microsoft’s windows and the uncommonness of common sense.
The Chefs and the kitchen crowd: There is unending war between the restaurant guys and the kitchen folks because all the hard work is done at the kitchen but all tips are received at the restaurant. However as most resorts are mindful of this war, generally their salary is higher than the rest which is some solace to the animosity. The kitchen guys generally do not subscribe to false smiles and half-hearted greetings cos their life is hectic and hard.
Gardeners, labourers and the like: At the bottom of the ladder they are resigned to their fate or position , and they automatically have the rubbery smile and artificial greetings for all guests and superiors. No such smiles for their peers and others. There is no saying that ambition is lacking in this department, there is as gardeners are frequently fond of watering the plants around the Gms office etc hoping he or she will take notice of the effort….
There is so much hypocrisy to go around in resort life but its worth the fun it is. If resort folks including the guests all are expressionless die hard realists,life in resort will indeed be tough..