The staff of Centara grand (Machafushi) have caught their employer ‘stealing’ from their service charge income and gone on strike and at last forced them to agree to pay 300$ per month as service charge. The strike action was quick and effective and we salute the brave resort workers.
Its amazing how multi million dollar businesses with impressive business profiles still cheat on the hard working staff, part of their legit earnings and the authorities have to get involved. Its reported in haveeru that the employer maintained that they do not charge service charge from guests till the staff shown the process in their accounts system and even then said it was a system error. They were forced to acknowledge the fraud when at last the employees managed to find out room division revenues and a service charge analysis sheet in excel.
Here is the story in Haveeru.
Under the new labour law its still impermissible for resorts to ‘fix’ service charge and still this practice is widespread. Service charge is the amount added to all guest bills and is 10% in most resorts. Resorts run by Villa Group are also reported to have been involved in a ‘fix’ like this.