The days when resorts switchboard’s were overloaded with calls to staff from loved ones back at home were thankfully over, thanks to the coming of mobile phones. Back then, the most telephone traffic received in a resort would be the hr department from where the hr person will route calls to the staff wherever he or she might be. Its also not uncommon for the calls to spill over to front office desk and GRO desk once the operator is not able to handle several calls at once and the waiting queue becomes long.
History seems to be quite close to repeating itself once again with Internet which at present is given as a favor to staff in a few resorts. In most resorts still, broadband and wireless Internet is a novelty and reserved for the all mighty management and grudgingly sold to guests at bloated prices per minute etc. The cost of using Internet to guest maybe as high as 5$s per minute while the same data stream would be used inside the ‘back office’ by the ‘management staff’ to download movies for free of course!
Of the two parties given permission to operate telephone networks in Maldives Dhiraagu is the giant ugly monopoly the past government has manged to create which is slow, inefficient, expensive, customer UNFRIENDLY but the necessary devil most of us out of necessity have to deal with on a daily basis. Wataniyya on the other hand seems to have the right qualifications for all the positive adjectives but wataniyya’s slow and timid approach to providing a reliable alternative to Dhiraagu deserves no praise at all.
The latest offer from both companies to provide mobile internet is listed below.
Dhiraagu is marketing the one laari-one-kilo-byte gadget quite aggressively to mislead normal human beings to buy their gadget which is a more expensive plan than what Wataniyya is selling. But the problem is once a person buys one of these things (modem) for 1200rf it would be very difficult to convince him to buy another one Wataniyya is selling for 2000rf even if it would be cheaper to use on a monthly basis. This is where Wataniyya can rightly be said to be behaving like a timid child. Dhiraagu knows this is a grownup’s business and is going about it ruthlessly marketing an expensive and unreliable gadget taking advantage of people’s ignorance on the difference of what a kilo byte and megabyte can mean per laari.
Wataniyya is selling two packages one for occasional users and one for frequent users, the few things wrong about Wataniyya’s product is that the modem is expensive, that a deposit has to be given and that Wataniyya is not marketing the product enough.