Service charge issue


The service charge issue has been taken up by a thread in a tripadvisor forum and here is the link: http://www.tripadvisor.co.uk/ShowTopic-g293953-i7445-k3462287-10_Service_charge_update-Maldives.html
Although the intro of the thread has been deleted by tripadvisor police, the issue is quite obvious and those of us who are in the know, know this is a real McCoy of a true issue. The thread includes a list of ‘bad employers’ who ‘steal’ (for lack of a better word) from staff service charge in an attempt (a commendable one) to name and shame them. The list of resorts is:

Adaaran
Meedhuparu/ meed
Club Rannalhi
New Vadoo
Hudhuranfushi
Aaa resorts
Filitheyo
Medufishi
Sun Travel
Anatara
Bandos
Eriyadhu
John Keels
The Chaaya group
Validhu
Emboodhoo
Velidhu
Villa hotels
Sun island island
Paradise island
Holiday island
Fun island

Of the islands listed above the resorts run by Villa group (Sun island, Paradise island, Holiday island,Fun island, Royal Island) have not been giving any service charge to the staff for the past many months possibly for a year now. To evade the new labour rules which obliges employers to pay 99% of any service charge collected, they are reported to have added the 10% to pricing and maintains they are not charging service charge from guests now.

Adaaran and John Keels resorts have had workers strike over this issue and where there is a good case for a resort boycott, these resorts perhaps deserve such a boycott.

Filitheyo, Medufishi, Eriyadhoo, Vilamendhoo and the brand Zitahli are all in the lower end of caring for staff and its a good thing that big websites like tripadvisor are taking these issues on workers behalf. A few lines of comment asking the management to reconsider their policies towards staff by guests would go a long way to address these issues.

One surprise name in the list is Anantara which is somewhat comparable to Four Seasons Kuda Huraa and Landaagiraavaru where service charge is compared in the higher end. By far the best resort when it comes to service charge is W Maldives at Fesdu.

One important omission from the list is Kurumba Village and Universal Group resorts which will fit somewhere in between the lower and middle portion of a worker care scale.